• | FAQ

Customer Service

Shipping & Delivery
Please allow 1-4 business days for processing time - some items may take longer to process. In addition, shipping can take anywhere within 1-7 business days depending on the shipping method you select at checkout. International orders will take 2 weeks for processing time and at least 4 days to ship (on occasion packages take a long period of time to go through customs). Payments for international orders are only accepted by bank transfer. Tracking number for UPS orders are generally sent within one business day. Tracking numbers for USPS orders are not generally available.See our full shipping information located at darasdiamonds.com/shipping
Privacy & Security
We take your privacy very seriously and will never share your information with any 3rd party services. In addition our website is encrypted and secured. See our full privacy policy located at darasdiamonds.com/privacy
Returns & Replacements
Most order purchased through us will come backed with our lifetime warranty, lifetime upgrade and exchange policy, and generous return policy. Custom orders and Rolex watches have a different policy and your sales rep will discuss this with you. See the full return and upgrade policy located at darasdiamonds.com/returns and our full warranty information located at darasdiamonds.com/lifetime-warranty.
Ordering through us has never been easier. You may use our easy to use website to make a purchase or call us. Layaway orders and split payment credit card orders must be completed over the phone. 
Payment, Pricing & Promotions
We accept all major credit card (Visa, MasterCard, American Express and Discover), bank transfers, US Check and US Money Order. Our prices fluctuate on a daily basis based on market diamond pricing. If you happen to find a lower price elsewhere, let us know where and we can investigate to match the price. To guarantee pricing or a specific promotion, please place your order on Layaway. Certain deals such as Cyber Monday specials are not eligible for layaway. See the full terms and conditions of our website located at darasdiamonds.com/terms